Privacy Statement
At Cover Yours Limited (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 and other applicable New Zealand laws.
This Privacy Statement explains how we collect, use, store, and share your personal information when you engage with us, request advice, use our website, or interact with us online.
Who We Are
Cover Yours Limited provides insurance advice and related services in New Zealand.
If you have questions about this Privacy Statement or wish to access or correct your personal information, please contact us:
Email: Support@coveryours.co.nz
Phone: 0800 268 379
Address: 16 Meredith Way, Paraparaumu Beach, Paraparaumu, 5032
You can also view our Disclosure Statement here:
https://coveryours.co.nz/disclosures/
What Personal Information We Collect
We may collect personal information including:
- Your name, address, date of birth, phone number and email address
- Information relating to your insurance needs, financial situation, assets, liabilities, or risk profile
- Information required for insurance applications, underwriting, claims, or policy servicing
- Information about your existing insurance arrangements
- Records of communications between you and us
- Information submitted through our website, contact forms, social media enquiries, or advertising lead forms
Where relevant to the insurance products or services you request, we may also collect sensitive personal information, including health or medical information, with your knowledge and consent.
How We Collect Information
We collect personal information:
- Directly from you
- Through our website forms and enquiries
- Through Meta/Facebook or Instagram lead forms and other online advertising platforms you choose to complete
- From insurers, underwriting agencies, claims providers, or other parties involved in arranging or servicing insurance
- From publicly available sources where lawful and appropriate
Where practical, we collect information directly from you.
Why We Collect Your Information
We collect, use, and hold personal information to:
- Provide insurance advice and recommendations
- Arrange, review, or manage insurance policies
- Support claims and policy servicing
- Communicate with insurers and product providers on your behalf
- Meet legal, compliance, and regulatory obligations
- Improve our services and website experience
- Contact you about reviews, renewals, insurance updates, products, or services relevant to your needs
We will only use your information for purposes related to the services we provide or as otherwise permitted by law.
You may opt out of marketing communications at any time.
Who We Share Information With
To provide our services, we may share your information with:
- Insurance companies and underwriting agencies
- Claims assessors, administrators, or service providers
- Technology, CRM, compliance, and business support providers
- Professional advisers assisting our business operations
- Regulators, dispute resolution schemes, or government agencies where required by law
We only disclose information where reasonably necessary to provide our services, administer insurance arrangements, or comply with legal obligations.
Storage and Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.
Your information may be stored electronically using secure systems and trusted third-party providers, including customer relationship management (CRM) platforms and cloud-based technology providers.
Some information may be stored or processed outside New Zealand. Where information is disclosed overseas, we take reasonable steps to ensure appropriate safeguards are in place consistent with the requirements of the Privacy Act 2020.
Website Cookies and Analytics
Our website may use cookies, analytics tools, pixels, and similar technologies to understand website traffic, improve functionality, and support advertising activities.
This may include services provided by platforms such as Meta (Facebook/Instagram) and Google to help us understand website usage and advertising performance.
Information collected may include browser type, pages visited, time spent on the website, device information, and IP address information.
You can adjust your browser settings to disable cookies, although some website functionality may be affected.
Access and Correction
You have the right to request access to the personal information we hold about you and request correction if you believe it is inaccurate.
To protect your privacy, we may require proof of identity before providing access.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary to provide our services and meet our legal, regulatory, and record-keeping obligations.
Privacy Concerns or Complaints
If you have concerns about how we have handled your personal information, please contact us first so we can investigate and attempt to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.
Changes to This Privacy Statement
We may update this Privacy Statement from time to time. The latest version will always be available on our website.
Last updated: May 2026
